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Video Alarm Owners
Table of Contents
1.
How do I get connected to the Alarm New Zealand
Video monitoring service ?
2.
Where can I buy a Video Alarm system?
3.
Where can I find a installer and/or a service
technician?
4.
Which guard company should I use ?
5.
Who should I contact to change my codes?
6.
What happens when I am away on holiday?
7.
When is to best time to get my Video alarm
checked?
8.
What is the difference between an analogue Alarm
and a Broadband IP Alarm system?
9.
Why do I need a PowerBrick
inside my Broadband IP Video Alarm
system?
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How do I get connected to
the Alarm New Zealand Video monitoring service ?
Email our
Helpdesk
or call connection co-ordinator on
09-3030303 or if you are a new customer
register here
Back to Top
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Where can I buy a Video
Alarm system?
First contact our Sales Department on 09-3030303, contact your local electrician or visit your
local electrical wholesaler and purchase a unit and call
Alarm service network installer in your area.
Back to Top
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Where can I find a
installer and/or a service technician?
ALARM NEW ZEALAND works with almost every Video Alarm installation company in NZ and can quickly
find you a experienced
Alarm service network installer in your local area, contact
our Sales Department on 09-3030303 for more details.
Back to Top
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Which guard company should
I use ?
ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you a
experienced guard in your local area, contact our Sales Department on 09-3030303
for more details.
Back to Top
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Who should I contact to
change my codes?
Contact your service agent first, they may need to access your Video Alarm Panel via computer.
Alternatively you can email our
Helpdesk
or call on (09)3030303 If you are a
new customer Alarm New Zealand may make such changes free of charge.
Back to Top
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What happens when I am
away on holiday?
If you are the principle call out person for your Video Alarm, you should inform our
helpdesk that you need to make alternative
arrangements. We would suggest that you ask either choose a neighbour, friend,
colleague or a family member to hold keys for the building while you are away.
Back to Top
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When is to best time to
get my Video alarm checked?
Anytime you are concerned that your Video Alarm system may
not be working correctly please call our helpdesk to arrange a test with you.
Testing should be done in conjunction with the monitoring station at least every
12 months. For your information in the interim if the backup battery was failing
then our monitoring system should pick that up immediately as its a internal
function of alarm systems to test this daily.
Back to Top
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What is the difference
between an analogue Video Alarm and a Broadband IP Alarm system?
An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to
send signals to a central alarm monitoring station (CMS) using DTMF tones within
the voice channel as a transport layer.
When a PSTN is used to connect your Video Alarm system, WAN transactions are
slower and less reliable. A broadband Alarm monitoring connection is preferred,
normally the Network Access Device (NAD) has the
POWERBRICK
(Power Server Unit) feature included and therefore is able to provide battery
power to the premises network access equipment, such as routers and modems,
during power outages. Because
POWERBRICK
battery condition is normally monitored via the Broadband circuit, the
connection as a result is generally more reliable. When using a Life Safety
Video Alarm with Broadband it is essential to have a
POWERBRICK
device of some description installed.
Back to Top
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Why do I need an
PowerBrick inside my Broadband IP Video Alarm system?
An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send
signals to a central alarm monitoring station (CMS) using DTMF tones within the
voice channel as a transport layer. A broadband alarm uses IP protocols to
communicate to the CMS and when it does this without the need of a backup POTs
line. The
POWERBRICK
(Power Server Unit) is able to provide battery power to the premises network
access equipment, such as routers and modems, during power outages when using
either a analogue or IP Alarm monitoring system.
Back to Top
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Email our
Helpdesk
or call connection co-ordinator on
09-3030303 or if you are a new customer
register here
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First contact our
Sales Department
on 09-3030303, contact your local electrician or visit your local electrical
wholesaler and purchase a unit and call
Alarm service network installer in your area.
|
|
ALARM NEW ZEALAND works with almost every Alarm
installation company in NZ and can quickly find you a experienced
Alarm service network installer in your local area, contact our
Sales Department
on 09-3030303 for more details.
|
Which guard
company should I use ?
ALARM NEW ZEALAND works with almost every guard
company in NZ and can quickly find you a experienced guard in your local
area, contact our
Sales
Department
on 09-3030303 for more details.
|
|
Contact your service agent first, they may need
to access your Alarm Panel via computer. Alternatively you can email our
Helpdesk
or call on
(09)3030303 If you are a new customer Alarm New Zealand may make such
changes free of charge.
|
|
If you are the principle call out person for
your Alarm, you should inform our
helpdesk that you need to make alternative arrangements. We would
suggest that you ask either choose a neighbour, friend, colleague or a
family member to hold keys for the building while you are away.
|
|
Anytime you are concerned that your Alarm system
may not be working correctly please call our helpdesk to arrange a test with
you. Testing should be done in conjunction with the monitoring station at
least every 12 months. For your information in the interim if the backup
battery was failing then our monitoring system should pick that up
immediately as its a internal function of alarm systems to test this daily.
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When a
IP Alarm system has the
APSU ( Alarm
Power Supply Unit) feature included it is able to provide battery power to
the premises network access equipment such as routers and modems during
power outages. Without a
APSU inside the
IP Alarm the customer may need to
install additional backup power systems such as a large UPS for significant
and extra cost. Because
APSU battery condition is normally monitored by your
Alarm monitoring station via the Broadband circuit it is generally more
reliable. When using a medical Alarm with Broadband it is essential to have
a
APSU device of some description installed.
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An analogue alarm relies on the POTS ( Plain Old
Telephone System ) to send signals to a central alarm monitoring station
(CMS) using DTMF tones within the voice channel as a transport layer. A
broadband alarm uses IP protocols to communicate to the CMS and when it does
this without the need of a backup POTs line its called a "native"
IP Alarm
system.
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