Security Alarm Owners

Table of Contents

1.       How do I get connected to the Alarm New Zealand monitoring service ?

2.       Where can I buy a Alarm system?

3.       Where can I find a installer and/or a service technician?

4.       Which guard company should I use ?

5.       Who should I contact to change my codes?

6.       What happens when I am away on holiday?

7.       When is to best time to get my alarm checked?

8.       What is the difference between an analogue Alarm and a Broadband IP Alarm monitoring system?

9.       Why do I need an PowerBrick  inside my Broadband IP Alarm system?

How do I get connected to the Alarm New Zealand monitoring service ?

To connect your security Alarm just Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

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Where can I buy a Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

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Where can I find a installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

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Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you a experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.

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Who should I contact to change my codes?

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

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What happens when I am away on holiday?

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

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When is to best time to get my alarm checked?

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of alarm systems to test this daily.

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What is the difference between an PSTN analogue Alarm and a Broadband IP Alarm monitoring  system?

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

When a PSTN is used to connect your Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.

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Why do I need an POWERBRICK inside my Broadband IP Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either a analogue or IP Alarm monitoring system.

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