|
Fire Alarm Owners
Table of Contents
1.
How do I get connected to the Alarm New Zealand Fire alarm monitoring service ?
2.
Where can I buy a Fire Alarm system?
3.
Where can I find an installer and/or a Fire Alarm service technician?
4.
How does FIRE-LINK work?
5.
Who should I contact to change my details?
6.
What happens when I am away on holiday?
7.
When is the best time to get my Fire alarm checked?
8.
What is the difference between a Dial-up Analogue Alarm and a Broadband IP Alarm
system?
9.
What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand ?
|
|
How do I get connected to the Alarm New Zealand Fire Alarm monitoring service ?
Email our
Helpdesk
or call the Fire connection coordinator on 09-3030303 or if you are a new
customer
register here
on line.
Back to Top
|
|
Where can I buy a Fire Alarm system?
First contact our Sales Department on 09-3030303, contact your local electrician
or visit your local electrical wholesaler and purchase a unit and call
Fire Alarm service network
installer in your area.
Back to Top
|
|
Where can I find an installer and/or a Fire Alarm service technician?
ALARM NEW ZEALAND works with almost every Fire Alarm installation company in NZ
and can quickly find you a experienced
Fire Alarm service network
installer in your local area, contact our Sales Department on 09-3030303 for
more details.
Back to Top
|
|
How Does the Fire-Link service Work?
FIRE-LINK is an automatic fire-alarm monitoring service that provides
notification to the New Zealand Fire Service ( Auto Fire Truck Roll) and/or the
customer's designated call-out representatives of all critical fire activations
instantly as they occur. View our
How Fire-Link works
web page or phone 09-3030303 for more details.
Back to Top
|
|
Who should I contact to change my Fire Alarm?
Contact your service agent first, they may need to access your Alarm Panel via
computer or attend your site. Alternatively you can email our
Helpdesk
or call on (09)3030303 If you are a new customer Alarm New Zealand may make such
changes free of charge.
Back to Top
|
|
What happens when I am away on holiday?
If you are the principle call out person for your Fire Alarm, you should inform
our
Helpdesk
that you need to make alternative arrangements. We would suggest that you ask
either choose a neighbour, friend, colleague or a family member to hold keys for
the building while you are away.
Back to Top
|
|
When is the best time to get my Fire alarm checked?
Anytime you are concerned that your Fire Alarm system may not be working
correctly please call our helpdesk to arrange a test with you. Testing should be
done in conjunction with the monitoring station at least every month. For your
information in the interim if the backup battery was failing then our monitoring
system will pick that up immediately as its a internal function of Fire alarm
system to test this constantly.
Back to Top
|
|
What is the difference between a Dial-up analogue Alarm and a Broadband IP Alarm
system?
An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to
send signals to a central alarm monitoring station (CMS) using DTMF tones within
the voice channel as a transport layer.
When a PSTN is used to connect your Alarm system, WAN transactions are slower
and less reliable. A broadband Alarm monitoring connection is preferred,
normally the Network Access Device (NAD) has the
POWERBRICK
(Power Server Unit) feature included and therefore is able to provide battery
power to the premises network access equipment, such as routers and modems,
during power outages. Because
POWERBRICK
battery condition is normally monitored via the Broadband circuit, the
connection as a result is generally more reliable. When using a Life Safety
Alarm with Broadband it is essential to have a
POWERBRICK
device of some description installed.
Back to Top
|
|
What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand?
A Fire-Link broadband connection is the very latest method of monitoring Alarms
on customer’s premises and offers many additional features and capabilities our
competitors cannot or will not offer. These include FTP image service, VPN
secure channel, VoIP Emergency Telephone services and a ability to monitor
multiple devices including Security, Video, Medical, Building Automation and
HVAC services. Future Proof your building monitoring needs now with the
technology solution that is destined to be the benchmark for decades to come.
Back to Top
|
|
|
Email our
Helpdesk
or call the Fire connection coordinator on
09-3030303 or if you are a new customer
register here on line.
|
|
First contact our
Sales Department
on 09-3030303, contact your local electrician or visit your local electrical
wholesaler and purchase a unit and call
Fire Alarm service network installer in your area.
Back to Top
|
|
ALARM NEW ZEALAND works with almost every Fire Alarm
installation company in NZ and can quickly find you a experienced
Fire Alarm service network installer in your local area, contact our
Sales Department
on 09-3030303 for more details.
|
|
How Does the
Fire-Link service Work?
FIRE-LINK
is an automatic
fire-alarm monitoring service that provides notification to the New Zealand
Fire Service and/or the customer's designated call-out representatives of
all critical fire activations instantly as they occur. View our
How Fire-Link works
web page
or phone 09-3030303 for more details.
|
|
Contact your service agent first, they may need
to access your Alarm Panel via computer or attend your site. Alternatively you can email our
Helpdesk
or call on
(09)3030303 If you are a new customer Alarm New Zealand may make such
changes free of charge.
|
|
If you are the principle call out person for
your Fire Alarm, you should inform our
helpdesk that you need to make alternative arrangements. We would
suggest that you ask either choose a neighbour, friend, colleague or a
family member to hold keys for the building while you are away.
|
|
Anytime you are concerned that your Fire Alarm
system may not be working correctly please call our helpdesk to arrange a
test with you. Testing should be done in conjunction with the monitoring
station at least every month. For your information in the interim if the
backup battery was failing then our monitoring system will pick that up
immediately as its a internal function of Fire alarm system to test this
constantly.
|
An analogue alarm relies on the POTS ( Plain Old
Telephone System ) to send signals to a central alarm monitoring station
(CMS) using DTMF tones within the voice channel as a transport layer. A
broadband alarm uses IP protocols to communicate to the CMS and when it does
this without the need of a backup POTs line its called a "native"
broadband
IP Alarm
system.
|
|
A Fire-Link broadband connection is the very latest
method of monitoring Alarms on a customers premises and offers many additional
features and capabilities our competitors cannot or will not offer. These
include FTP image service, VPN secure channel, VoIP Emergency Telephone services
and a ability to monitor multiple devices including Security, Video, Medical,
Building Automation and HVAC services. Future Proof your building
monitoring needs now with the technology solution that is destined to be the
benchmark for decades to come.
Back to Top
|