Automation System Owners

Table of Contents

1.       How do I get connected to the Alarm New Zealand monitoring service ?

2.       Where can I buy an Automation system?

3.       Where can I find a installer and/or a service technician?

4.       Which guard company should I use ?

5.       Who should I contact to change my codes?

6.       What happens when I am away on holiday?

7.       When is to best time to get my alarm checked?

8.       What is the difference between an analogue and a Broadband IP Automation Alarm monitoring system?

9.       Why do I need an POWERBRICK feature inside my Broadband IP Alarm system?

How do I get connected to the Alarm New Zealand monitoring service ?

To connect your Automation System just Email our Helpdesk or call connection co-ordinator on (09)3030303 or online register here

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Where can I buy an Automation system?

First contact our Sales Department on (09)3030303, contact your local building automation company or visit your system controls wholesaler and purchase a unit and call Service network installer in your area.

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Where can I find a installer and/or a service technician?

ALARM NEW ZEALAND works with almost every automation installation company in NZ and can quickly find you a experienced Service network installer in your local area, contact our Sales Department on (09)3030303 for more details.

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Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you a experienced guard in your local area, contact our Sales Department on (09)3030303 for more details. Some building automation system owners prefer to respond themselves.

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Who should I contact to change my codes?

Contact your service agent first, they may need to access your Automation Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may if accessible make such changes free of charge.

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What happens when I am away on holiday?

If you are the principle call out person for your Automation system, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

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When is to best time to get my automation system checked?

Anytime you are concerned that your Automation system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of Automation systems to test this daily.

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What is the difference between an PSTN  and a Broadband IP Automation Alarm monitoring  system?

When a PSTN is used to connect your Automation system, WAN transactions are slower and less reliable. A broadband Automation monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.

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Why do I need an POWERBRICK inside my Broadband IP Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either a analogue or IP Alarm monitoring system.

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